Returns + Exchanges

Returns & Exchanges Policy

1. Eligibility

We accept returns and exchanges for items that meet the following conditions:

• The item is unused, unwashed, and in its original condition

• All tags, labels, and packaging are intact

• Returns are made within 14 days of receiving your order (unless otherwise specified during promotions)

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

• Sale or clearance items marked as “final sale”

• Items that have been worn, washed, or altered

• Personal hygiene items, if applicable

3. How to Request a Return or Exchange

1. Contact our customer service team with your order number and reason for return or exchange.

2. Receive a Return Authorization with instructions on how and where to send the item.

3. Ship the item back to the address provided, ensuring it is securely packaged.

4. Refunds

Once your return is received and inspected:

• If approved, a refund will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

• Shipping costs are non-refundable, except for cases where the wrong or defective item was sent

5. Exchanges

If you wish to exchange an item:

• Follow the return process above and indicate the replacement item you want

• Exchanges are subject to product availability

• Any price differences must be settled at the time of the exchange

6. Damaged or Incorrect Items

If you receive a defective or wrong product:

• Contact our customer service immediately with photos of the item and packaging

• We will arrange a replacement or full refund at no additional cost to you

7. Shipping Returns

Customers are responsible for return shipping costs unless the item was incorrect, defective, or damaged. We recommend using a tracked shipping service to ensure your package reaches us safely.