Shipping

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

We offer standard and express shipping options depending on your location.

• Domestic Orders (within China): 2–5 business days

• International Orders: 7–20 business days (depending on destination and customs clearance)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier disruptions.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, shipping method, and order weight. Occasionally, we offer free shipping promotions — please check our homepage or promotional banners for details.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via your registered account or order confirmation page. You can use this number to track your shipment’s status online at any time.

5. Customs Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees, which are determined by your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Address Accuracy

Please ensure that your shipping information is accurate and complete. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

7. Delayed or Lost Packages

If your package has not arrived within the expected timeframe, please contact us. We will assist in tracking and resolving the issue with the courier service.

8. Shipping Restrictions

We currently do not ship to P.O. Boxes, military addresses (APO/FPO), or certain restricted countries.