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Return to shopFrequently Asked Questions (FAQs)
1. What products do you offer?
We specialize in women’s fashion, offering a wide range of stylish clothing designed for modern women who value both comfort and confidence.
2. Where is your company located?
Our company, Guangzhou Tianhe District Changxing Street Big Crocodile Leather Goods Shop, is located at Building 12, Room 301-G835, No. 804 Tianyuan Road, Tianhe District, Guangzhou, China.
3. Do you offer international shipping?
Yes, we provide international shipping to many countries. Shipping times and costs may vary depending on your destination.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via your registered account or order confirmation page. You can use it to check your order status at any time.
5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or wrong item, please contact our support team immediately with your order details and product photos. We will arrange a replacement or refund after verification.
6. Can I return or exchange my purchase?
Yes. Items can be returned or exchanged within a reasonable period if they are unused, unwashed, and in their original packaging. Please ensure to follow our return instructions before sending items back.
7. How long does it take to process my order?
Orders are usually processed within 1–3 business days before shipping. Please note that during peak seasons or promotions, processing time may take slightly longer.
8. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods depending on your region.
9. How do I choose the right size?
Please refer to our detailed Size Guide on each product page. If you are unsure, we recommend measuring yourself and comparing with our chart to find the perfect fit.
10. Are your products made in China?
Yes. All our women’s fashion products are proudly designed and produced in China, ensuring quality craftsmanship and attention to detail.